Tracker Connect: Learnership programme 2020




Closing Date: 31
of March 2020
Organization Tracker Connect
Employment Type Learnership
Province Gauteng
Town/City Johannesburg
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Details
Tracker Connect is offering the opportunity of a lifetime to 25 of South Africa’s young people with great potential, through a Call Centre Learnership NQF Level 4 which will be based at Tracker Head Office in Johannesburg.
The purpose of the Learnership is to capacitate young professionals (call centre agents) with relevant competencies required to deliver service that exceeds customer expectations, by providing them with relevant skills, experience and knowledge.

Responsibilities:

Becoming a one- stop call resolution employee
Capturing and updating of information
Ensure that Customer Service standards are maintained in highly pressurised environment.
Competencies

Ability to market and sell products.
Proactively and / or reactively retaining of business by means of up and cross selling different products.
Knowledge on how to view invoices, adjustments, advance payments, credit notes and payment allocations.
Handling of electronic communication
Assistance with data- integrity campaigns
Contracting and scheduling and understanding of Tracker systems.
A passion for customer service and a professional attitude at all times
The ability to communicate clearly and professionally with clients
Excellent interpersonal skills
Detail orientation
Desire and potential to learn
The ability to cope with a constant changing and pressurised environment.
The ability to work in an environment where multi skilling is required
Basic computer skills
Qualifications:

Be a South African Citizen and be in possession of a valid SA ID book
Matric with a D / level 4 symbol pass in English language.
Not to currently be engaged in formal employment

How to Apply
Apply Online for the Tracker Connect: Learnership programme 2020